SiteBeat: March 2013

Happy Spring! In this month's issue, we've identified some things you can do to help us improve our responses to technical support inquiries. Also, be sure to cash in on our March Mobile Madness promotion before it ends! Read on for the details.

Mobile Promotion Ending March 31st

Time is running out for you to choose a FREE feature for your website when you schedule your mobile website development project with HEROweb! Sign up by March 31, 2013 and select one of these great features* for your website for free (a $250+ value).

• MightyMerchant Mini-Blog - Post articles to your site just like a blog and improve SEO, provide consistent user experience for your visitors, and manage it all in your Site Manager.
• Gift certificates - Let customers purchase gift certificates through your site, as an e-gift certificate for online purchases, or emailed to the customer in print-friendly format.
• Product reviews - Get feedback from customers with a 1 - 5 rating, plus explanations of their opinions.

Give your visitors a better experience on their mobile device. Contact HEROweb at 1-888-257-2567 or via email for more information. We are proud of our mobile site development and hope you will check out one of our mobile sites on your smartphone to see how well they function.

*Please note, we may need to upgrade your site to the latest version of MightyMerchant before we can develop a mobile version. The good news is that upgrading to the latest version normally costs $250, so, if you are ready to go mobile, we will perform the upgrade free of charge (you can always add one or more of the above features for its normal price)!

How to Leverage Seller Reviews for More Business

You’ve likely noticed the one-to-five star ratings that appear next to pay-per-click ads, Google Shopping results, and other eCommerce sites. These reviews not only increase click-through-rates and boost customer confidence while making purchases, but they also collect real feedback from customers who have completed transactions to evaluate what shoppers thought of their experiences. While seller reviews offer some clear benefits, many people aren’t sure if they are worth the extra time to set up. Once a business has decided to move forward with seller reviews, they may still be unsure how to best proceed. HEROweb has compiled some frequently asked questions (and answers!) to help figure out how you can utilize seller reviews. Read on for more!

Tips on Requesting Tech Support

If you find there is a problem with your website, it is important that you be as specific as possible when reporting the issue in order for us to handle the situation in the quickest and most efficient way possible. When placing support requests, please keep the following guidelines in mind to help us help you!

• Send your support requests to webhelp@heroweb.com. The requests will go into our support system and allow us to route the request to the best person on the staff to serve you.
• Share with us what steps you have already taken to troubleshoot the problem. We’ll be able to fast forward to dig in deeper, bringing a swifter resolution to your issue.
• Include your website’s URL, as well as links to the page(s) in question. This will guarantee that we’re all on the same (web) page.
• Capture a screenshot of the problem so that we can see what you see. Once you have saved a screenshot, you should be able to attach it to your webhelp email.
• Report what browser (and version) you’re using. For example, “Chrome 25” or “Firefox 19.” To find this information, simply go to the About menu of the web browser application.
• If you work with an outside contractor and want them to contact us on your behalf, please let us know. In general, we will not talk with an outside contractor or a new employee, unless we have received authorization from the site owner. 

In short, the more specific you can be, the more helpful we can be -- right off the bat. Many of your questions can be answered immediately at the online MightyMerchant Site Manager Guide, which is available 24 hours a day, 7 days a week, 365 days a year. Need support?

• Email us at webhelp@heroweb.com
• Submit a support ticket online
• Call us toll-free at 888-257-2567 or locally at 541-746-6418

Welcoming New HEROweb Customers

Check out these new additions to the HEROweb family of sites!